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    Technical Specialist

    Job description

    Technical Specialist

    Our Team

    We advocate for travel's positive impact on the world, guided by a vibrant culture rooted in established company values. We empower our people to innovate and grow.

     

    Our differences give us growth. Our diverse team originates from more than 50 countries, bringing together a depth of perspective and curiosity about the world. We encourage a culture of openness, curiosity, and flexibility—vital to deepening a shared understanding of our customers and each other.

     

    We have a flexible hybrid model, working from our Utrecht HQ and our homes in the Netherlands.

     

    Just as travel is about discovery, we're searching for the right people to join our team. Are you ready to inspire the world through travel?

     

    What you’ll be doing

    • Be the first line of support in escalated (customer-related) technical issues, check logs, reproduce the problem, and act accordingly (solve, create a workaround, or escalate to the second line of support in the IT Ops team).

    • Verify, reproduce, and recategorize (when needed) the issues raised to IT Ops based on impact and urgency.

    • Answer questions from customers that need a technical solution.

    • Answer questions from Customer Service to provide a technical solution, workaround, and education.

    • Performs changes to data in back-end systems if legally needed/required.

    • Communicate directly about the changes and incidents with IT Ops (P1/P2/Global outage) and inform Customer Service about incidents.

    • Be knowledgeable about and able to perform specific technical application or system-related functions.

    • Monitor the customer service backlog to identify trends in technical-related questions.

    • Document, adjust, and improve technical articles in the (internal and external) knowledge base.

    • Test promotional product restrictions and functionality.

    • Participate in trainings, courses, or internal workshops to upskill personal knowledge.

     

    In addition, it’s bonus points if you have…

    • Knowledge of the SAFe framework

    • A love of sustainable travel!

     

    What we’re looking for

    It's already looking like a possible match when you share the same mindset as us, being forward-thinking, results-driven, caring and embracing diversity. In terms of your experience and strengths:

     

    In terms of your experience and strengths:

    • Degree in computer science, information technology, or other IT-related qualification.

    • Understanding of API or app-based applications or web-based applications.

    • Prior experience in technical support or a similar role.

    • Experience with AWS, Zendesk, ClickUp, CommerceTools, and other technical support software/tools.

    • The ability to communicate technical information in an easily understandable manner to non-technical colleagues.

    • Great attention to detail and problem-solving skills.

    • Proficient interpersonal skills and good written/verbal communication.

    • You have a “getting things done” and “improve every day” mentality.

    • You possess the ability to handle various tasks simultaneously.

    • You work well with others while also flourishing in solitary tasks.

     

    Our offer

    • Our hybrid work model offers flexibility in when and where you work. Whether you need collaboration, quiet time, or social interaction—online or in person—it's all possible, but some office days per week are required.

    • A complimentary NS train card to travel across the Netherlands for work and leisure.

    • An annual free Interrail/Eurail travel pass for you and a companion to explore Europe and share the same experiences as our customers.

    • Unlimited access to OpenUp for lifestyle & well-being recommendations.

    • Support for your well-being through a generous personal allowance.

    • You can develop your personal and professional growth plan using your training budget.

    • A yearly team trip around Europe to experience our product.

    • An annual leave package of 28-30 days, plus study days, volunteer days, and Good Friday.

    • Salary Scale: 57 - 58, Monthly gross salary (excluding an 8% allowance): €3200 - €4000 (full time) based on experience.

     

     

    Curious to apply?

    Apply directly via our website (https://jobs.eurail.com/en/vacancies).

     

    • We'll ask you to share your resume in English (our business language) and tell us why you're interested in Eurail and this particular role. It doesn't hurt to be creative; we enjoy seeing your personality shine through.

    • As part of the process, we may also ask you to complete a short assessment to showcase your skills.

     

    If we believe you might be a good candidate, the next step is a relatively informal interview with some of your potential new team members. For you, this is a chance to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.

     

    In the meantime…

    If you’re curious, why not check us out on LinkedIn and get a feel for our culture, values, and place worldwide? And we’re eager to answer any questions you might have too… send them over to jobs@eurail.com and our People & Culture team will pick them up.

    Hybrid

    or