Senior E-Commerce Manager

Our Team

We advocate for travel's positive impact on the world, guided by a lively culture rooted in established company values. We empower our people to innovate and grow.

Our differences give us growth. Our diverse workforce originates from more than 50 countries, bringing together a depth of perspective and curiosity about the world. We encourage a culture of openness, curiosity, and flexibility—vital to deepening a shared understanding of our customers and each other.

We have a flexible hybrid model, working from our Utrecht HQ and our homes in the Netherlands.

Just as travel is about discovery, we're searching for the right people to join our team. Are you ready to inspire the world through travel?

We’re on the search for…

A Senior E-commerce Manager who can take our digital strategy One Stop Further by enhancing e-commerce performance across global markets. In this role, you will lead high-impact campaigns, optimise customer journeys, conversions and collaborate cross-functionally to fuel growth across B2C and B2B platforms.

What you’ll be doing

Reporting to the Head of Prospecting and Purchase, you’ll be part of the team which leads and guides paid and organic media strategy, SEO and CRO. The team is responsible for boosting Eurail and Interrail Pass sales on our B2C platforms and coordinating B2B channels. In this role, you will work closely with our Channel Managers (SEA, Display & Video, Social, SEO) as well as CRO, aligning media and platform strategies to enhance conversion and revenue.  

Main responsibilities

• Develop and implement data-driven marketing strategies aligned with business objectives, ensuring a healthy synergy between paid and organic channels.

• Oversee end-to-end campaign management - from planning and execution to ongoing optimisation - to meet performance targets and deliver effective ROI.

• Coordinate e-commerce budget allocation across all channels, maintaining a full performance overview and ensuring optimal investment of resources.

• Promote a test-and-learn approach, putting into action test and learn initiatives to enhance campaign effectiveness and optimize conversion rates. 

• Funnel creation and optimisation in order to improve customer experience and conversion.

• Track and analyse campaign performance in collaboration with the Digital Analytics Specialist, translating insights into strategic action.

• Collaborate with team of Channel Managers across Paid Search, Social, Display and SEO fostering growth and achievement.

• Collaborate cross-functionally with teams such as IT, UX, Product, Creative & Communications, and Customer Experience to ensure integrated campaigns and cohesive messaging.

What we’re looking for

It's already a possible match when you share the same mindset as us, being forward-thinking, results-driven, caring and embracing diversity.

In terms of your experience and skills:

• 8+ years of experience in e-commerce or performance management, with a history of increasing online revenue across global markets. 

• Deep understanding of digital customer journeys, conversion rate optimisation, and key e-commerce metrics.

• Experience in coordinating and mentoring cross-functional teams.

• Proficient analytical outlook and adept at utilizing performance data to guide decision-making. 

• Up-to-date with the latest e-commerce trends, platforms, tech-stack and best practices.

• Effective communication and collaboration skills, with the ability to engage stakeholders at all levels of the organisation.

• A Bachelor's or Master's degree in Business, Marketing, Digital Strategy, or a related field.

In addition, it’s extra credit if you have…

• Experience working for a purpose driven, emotively connected product or brand

• An interest in sustainable travel! 

• Knowledge of the SAFe framework

Our offer

• Our hybrid work model offers the flexibility to accommodate collaboration, quiet time, or social interaction.

Please note that the team you’ll be joining works from the office on Tuesdays and Thursdays. You’ll be expected to be onsite on these days to collaborate in person with your colleagues. These designated office days may be subject to change.

• A complimentary NS train card to travel across the Netherlands for work and leisure.

• An annual free Interrail/Eurail travel pass for you and a companion, so you can explore Europe and share the same experiences as our customers.

• Unlimited access to OpenUp for lifestyle & well-being recommendations.

• Support for your well-being through a generous personal allowance.

• The flexibility to develop your personal and professional growth plan using your training budget.

• An annual team trip across Europe to experience our product first-hand.

• An annual leave package of 28-30 days, plus study days, volunteer days, and Good Friday.

• Salary Scale: 60, Monthly gross salary (excluding 8% allowance): €6000 - 7500 (full-time) based on experience.

Curious to apply?

Apply directly via our website (https://jobs.eurail.com/en/vacancies).

• We'll ask you to share your resume in English (our business language) and tell us why you're interested in Eurail and this particular role. It doesn't hurt to be creative; we enjoy seeing your personality shine through.

• As part of the process, we may also ask you to complete a short assessment to showcase your skills.

If we believe you might be a good candidate, the next step is a relatively informal interview with some of your potential new team members. For you, this is a chance to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.

In the meantime…

If you’re curious, why not check us out on LinkedIn and get a feel for our culture, values, and place worldwide? And we’re ready to answer any questions you might have too… send them over to jobs@eurail.com and our People & Culture team will pick them up.