IT Ops Lead

Our Team

We advocate for travel's positive impact on the world, guided by an engaging culture rooted in established company values. We empower our people to innovate and grow.

Our differences give us growth. Our diverse workforce originates from more than 50 countries, bringing together a depth of perspective and curiosity about the world. We encourage a culture of openness, curiosity, and flexibility—vital to deepening a shared understanding of our customers and each other.

We have a flexible hybrid model, working from our Utrecht HQ and our homes in the Netherlands.

Just as travel is about discovery, we're searching for the right people to join our team. Are you ready to inspire the world through travel?

We’re on the search for…

…an innovative IT Ops tech lead with a commitment to people and practical solutions who can Go One Stop Further.

As Lead IT Operations, you are responsible for the business-critical systems and manage the functioning and support of the IT systems to ensure they are healthy, reliable, and customer-focused. You also contribute to the IT strategy to continuously improve and optimize our IT Operations that enhance the customer experience. You lead a multidisciplinary team consisting of 9 functional and technical specialists and will assist and guide their skill and performance development.

You are an effective problem solver who guarantees the stability and performance of our eCommerce landscape by ensuring everything operates efficiently. The IT Operations team is responsible for our AWS-based environments, monitoring, alerting, and collaborating with development teams to ensure smooth deployments to production for continuous delivery, as well as for resolving production incidents and implementing preventative measures. Sub-teams are in place to manage specific areas of our infrastructure. The IT Operations team also handles technical requests to assist customer service.

In collaboration with the developer, security and design leads as well as our IT architect, you’ll ensure a unified customer experience across operations, security, development, architecture, design and internal processes that facilitate and safeguard a forward-thinking IT strategy.

What you’ll be doing

You’ll join the IT team, reporting to the Head of IT.

Your main activities are:

• Lead and mentor the IT Operations team, oversee daily operations, maintain team morale, and act as a people manager, overseeing performance reviews, personal development, and cultivating an inclusive, collaborative culture.

• Ensure infrastructure reliability and availability by monitoring and maintaining the health and uptime of the production environments in accordance with predefined SLAs and non-functional requirements agreed upon with development or team leads (e.g., provisioning, scaling, cost control, uptime, system performance, patching, etc.).

• Champion the DevSecOps mindset in the IT operations team, help build and improve the DevSecOps culture of shared ownership and collaboration with security and development teams, for mature support processes and strategic maintenance practices.

• Own and continuously improve the incident management process, ensuring system stability, reducing customer impact, and enhancing operational excellence.

• Collaborate closely with Development, Ops, UX and Security Leads to improve incident resolution workflows, address technical debt, and continuously raise the overall quality and resilience of our systems.

• Act as a key liaison between development teams and stakeholders across IT (architects, project managers, scrum masters) and business functions (Heads, commercial teams, etc.).

• Oversee supplier relationships and ensure alignment with operational and strategic needs.

• Manage IT Ops budgets and resource planning, ensuring optimal allocation to support evolving business and technical priorities.

• Own and develop the IT Ops dashboard, providing clear visibility into SLA compliance, infrastructure health, and operational KPIs.

What we’re looking for

It's already a possible match when you share the same mindset as us, being forward-thinking, results-driven, caring and embracing diversity.

Tech Stack & Tools

We work with a modern and evolving tech stack. Qualifications we are looking for include:

• Experience with Microservices and AWS Serverless architecture

• Cloud platforms (preferably AWS) and cloud engineering principles

• Basic programming experience in Python, Java or React

• Practical experience with CI/CD pipelines, Infrastructure-as-code and automated deployment workflows

• SQL knowledge and be able to work with non-relational databases (like DynamoDB)

• Experience with ticketing systems like Jira, Confluence, ClickUp, etc.

• Awareness of security principles (e.g., OWASP) and compliance standards i.e. cyber, privacy and accessibility

In addition, it’s beneficial if you are..

• Familiar with, or happy to learn how to use our main back-end systems, Commercetools and Adobe Experience Manager (AEM)

Experience & Skills

What we’re looking for in your experience:

• A Bachelor’s or Master’s degree in Computer Science or a related field.

• Minimum of 5 years of experience in IT Operations, DevOps, or infrastructure engineering roles with experience in effectively leading and mentoring multidisciplinary technical teams.

• Familiarity with DevSecOps practices and the ability to apply them across support and operational workflows.

• Experience in both B2C and B2B eCommerce environments in high-availability, customer-facing platforms.

• Proficient in the English language, both oral and written, with the ability to communicate clearly and bridge technical and business stakeholders across seniority levels.

• Great analytical mindset and sound technical judgment, combined with a natural urge for continuous improvement. You actively seek opportunities to enhance systems, processes, and team performance.

• Effective communicator and resilient leader—capable of managing stress, navigating complex challenges, and translating technical topics into clear, accessible language for both technical and non-technical stakeholders.

• Experience in budget ownership, vendor/supplier management, and IT resource planning.

In addition, it’s extra credit if you have…

• Knowledge of the SAFe framework

Our offer

• Our hybrid work model offers flexibility in when and where you work. Whether you need collaboration, quiet time, or social interaction—online or in-person—it's all possible, but some office days per week are required.

• A complimentary NS train card to travel across the Netherlands for work and leisure.

• An annual free Interrail/Eurail travel pass for you and a companion, so you can explore Europe and share the same experiences as our customers.

• Unlimited access to OpenUp for lifestyle & well-being recommendations.

• Support for your well-being through a generous personal allowance.

• The flexibility to develop your personal and professional growth plan using your training budget.

• An annual team trip across Europe to experience our product first-hand.

• 20 working days per year from abroad.

• An annual leave package of 28-30 days, plus study days, volunteer days, and a culture day.

• Salary Scale: 61, Monthly gross salary (excluding 8% allowance): €6000 - 7500 (full-time) based on experience.

Curious to apply?

Apply directly via our website (https://jobs.eurail.com/en/vacancies).

• We'll ask you to share your resume in English (our business language) and tell us why you're interested in Eurail and this particular role. It doesn't hurt to be creative; we enjoy seeing your personality shine through.

• As part of the process, we may also ask you to complete a short assessment to showcase your skills.

If we think you might be a good candidate, the next step is a relatively informal interview with some of your potential new team members. For you, this is a chance to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.

In the meantime…

If you’re curious, why not check us out on LinkedIn and get a feel for our culture, values, and place worldwide? And we’re happy to answer any questions you might have too… send them over to jobs@eurail.com and our People & Culture team will pick them up.